Refund Policy

30-Day Money-Back Guarantee

Try the complete AxeAlgo suite for a full month. If it isn't right for your workflow, email AxeAlgo4dev@gmail.com within 30 days of your first payment and we'll refund it in full, no questions asked about your reason, subject to the fraud and abuse limits below. Refunds are processed through Whop, our merchant of record, and typically land back on your original payment method within 5–10 business days.

What the Guarantee Covers

The guarantee applies to your first payment on a new plan, meaning the initial monthly or quarterly charge, or the one-time Lifetime Access payment, and to one refund per customer. Later renewals are not automatically covered, which is why every plan can be cancelled in one click from your Member Dashboard before it renews. If a renewal charges after you meant to cancel, contact support anyway and we'll sort it out.

Access Revocation on Refund

When a refund is issued, the MetaTrader 5, NinjaTrader 8 and cTrader licences on your account and your member role in Discord are removed. Purchases made on the TradingView Marketplace are refunded under TradingView's own terms, not this policy. Re-subscribing later starts a new subscription at the standing rate available at that time.

Fraud, Abuse, and Eligibility

This guarantee is intended for genuine customers evaluating the Service in good faith. We may decline a refund, or reverse one already issued, if we reasonably believe it is connected to fraud, chargeback abuse, repeated subscribe-and-refund cycling, or a breach of the Acceptable Use section of our Terms of Service, including extracting, copying, or sharing script logic before requesting a refund.