Privacy Policy

1. Who this policy covers

This policy explains how AxeAlgo (“we”, “us”, “our”) handles personal data when you visit our website, create an account, or purchase access to our indicators for MetaTrader 5, NinjaTrader 8 or cTrader. If you do not agree with it, please do not use the site.

2. Information we collect

Account data: your name and email address. We need these to create your account and issue your platform licence key.

Platform licence data: if you use AxeAlgo on NinjaTrader 8, MetaTrader 5 or cTrader, we store the identifier your licence is tied to (a NinjaTrader machine ID, or an MT5 or cTrader trading account number together with the broker's name). When an indicator checks its licence (when it loads and about every 15 minutes while it runs), our servers receive your licence key, that identifier, the indicator and version, and the request's IP address and time. We use this only to validate licences and prevent unauthorised sharing.

Billing data: your payments are processed by our Merchant of Record, Whop. Whop collects and processes your card and billing details directly. We never see or store full card numbers; we receive only the information needed to manage your subscription (for example, plan, status, country for tax, and a transaction reference).

Content you send us: messages submitted through the feedback form, support emails, or Idea Board posts, including any name or email you choose to include.

Technical data: standard server logs such as IP address, browser type, referring page, and timestamps, plus the IP address recorded with a feedback submission for spam prevention.

3. How and why we use it

We use your data to: create and secure your account; issue, validate and revoke licences on MetaTrader 5, NinjaTrader 8 and cTrader; process and support your subscription through Whop; send essential service messages (access confirmations, password resets, billing notices, and material changes to the service); respond to your messages; prevent fraud and abuse; and meet legal, tax, and accounting obligations. Where the law requires a legal basis, we rely on performance of our contract with you, our legitimate interest in running and securing the service, your consent (where asked), and compliance with legal obligations.

4. Marketing communications

If you opt in to receive marketing or promotional messages from us (for example, product updates, tutorials, or offers), you can unsubscribe at any time using the link in the email or by contacting AxeAlgo4dev@gmail.com. Opting out of marketing does not opt you out of essential service messages, such as billing or access notices, which we send regardless. We do not sell or share your contact details with third parties for their own marketing purposes.

5. Who we share it with

We do not sell your personal data. We share it only with service providers that help us operate, and only as needed:

• Whop: Merchant of Record; billing, invoicing, tax, chargebacks, and billing support.
• NinjaTrader, MetaTrader 5 and cTrader: we don't share your data with these platforms. Your use of them is governed by their own terms and privacy policies.
• Discord: if you join our community server, that activity is governed by Discord’s own terms and privacy policy.
• Hosting and email providers: to run the website and send transactional email.

We may also disclose data if required by law, to enforce our terms, or to protect the rights, safety, and property of AxeAlgo or others.

6. Cookies

We use only essential first-party cookies needed for the site to work: your login session and cross-site-request-forgery protection. We do not use third-party advertising or cross-site tracking cookies. If we add privacy-respecting analytics in the future, we will update this policy first.

7. How long we keep it

We keep account data for as long as your account exists and for a limited period afterwards to handle disputes, enforce agreements, and satisfy legal, tax, and accounting requirements. Billing records are retained by Whop according to their own policy. Feedback submissions are kept until you ask us to remove them or we no longer need them.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal data, and to object to or restrict certain processing. If you are a California resident, you have specific rights under the CCPA/CPRA, including the right to know what personal information we collect, to request deletion, and to opt out of the sale or sharing of personal information; we do not sell or share personal information as defined by California law. You can exercise any of these rights, or withdraw consent, by emailing AxeAlgo4dev@gmail.com. We will respond within the timeframe required by applicable law. You also have the right to complain to your local data protection authority.

9. International transfers

We and our providers may process data in countries other than yours. Where we transfer personal data internationally, we rely on appropriate safeguards such as standard contractual clauses or an equivalent lawful mechanism.

10. Security

Passwords are stored hashed, traffic is encrypted in transit, and access to systems is restricted. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach occurs that affects your personal data, we will notify you and any relevant regulator without undue delay, as required by applicable law. Use a strong, unique password and keep your credentials private.

11. Children

AxeAlgo is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a minor has given us personal data, contact us and we will delete it.

12. Changes

We may update this policy as the service evolves. Material changes will be posted here with a new “last updated” date, and where appropriate we will notify you by email.

13. Contact

Questions about privacy or your data: AxeAlgo4dev@gmail.com.